At Arvest Bank we realize that you have a choice in choosing your bank and that we have to earn your trust and confidence.
Recognition of Customer's Expectation of Privacy.
We recognize our customers expect us to protect the confidentiality of their accounts, transactions and related personal information.
Collection and Use of Customer Information.
We collect information regarding our customers when we believe it would be useful (and permitted by law) in handling their accounts and transactions with us. Much of this information constitutes nonpublic personal information. This information may be collected from a variety of sources, such as the following:
Information customers provide directly to us, such as a Social Security number and personal income;
Information about a customer's transactions or experience with us or our affiliates, such as account balances and payment history; and
Information we receive from third parties, such as consumer reporting agencies.
We use information regarding our customers for a variety of reasons including facilitation of transactions in servicing a customer's account, identification purposes in protecting a customer's account and safeguarding against unauthorized access to customer accounts and information, identification of additional products and services that may be beneficial to a customer and identifying and mitigating potential risks or losses to us.
Sharing of Customer Information with Third Parties.
Our policy is not to share nonpublic personal information about our customers or former customers with unaffiliated third parties except where permitted by law, such as:
The information is provided to help complete a customer-initiated transaction;
The customer requests the information be disclosed;
The disclosure is required by or allowed by law, such as when the disclosure is made in response to a subpoena; and
The disclosure is made to a reputable information-reporting agency.
We may also disclose nonpublic personal information to companies which provide support services to us (such as imprinting checks or providing marketing assistance) and which agree to maintain standards of confidentiality similar to our standards and to use the information only for the purposes for which it was disclosed.
Sharing of Customer Information with our Affiliates.
We may share customer information with affiliated companies, including (a) information the customer provided directly to us such as personal income or other information disclosed on an account application form and (b) information we receive from third parties such as a consumer credit report. This information may be shared with our affiliates that provide financial products and services such as securities brokerage, mortgage lending or insurance or with affiliates that may assist in processing customer transactions or servicing customer accounts. However, to the extent that nonpublic personal customer information was collected as part of a consumer credit transaction subject to the provisions of the Fair Credit Reporting Act ("FCRA"), customers may exercise their right to restrict the use of such information in accordance with FCRA. A customer may make a "Fair Credit opt out " election at (a) the time the consumer credit account was opened by indicating in the proper place on account documents or (b) any time within one month of the delivery of this privacy notice by informing us in person, by telephone or by mailing a written notice of such election to us addressed to the attention of the Arvest Privacy Officer in care of the bank. To facilitate prompt processing of the election, the written notice should contain the customer's name, address, identification information such as Social Security number, account numbers to which the election applies, signature and date.
Limitation on Access to and Protection of Information.
We authorize our associates to access customer information only in situations where a valid business reason for knowing such information exists. Our associates have a responsibility to keep in confidence what is given to them in confidence. Our operational and data processing systems are in a secure environment that protects customer accounts and transaction information from being accessed by unauthorized persons.
Providing Privacy Information to Customers & Responding to Inquiries
We make our policy regarding confidentiality of customer information available publicly. Customers who have questions regarding our policy or the privacy of their customer information should contact us during normal business hours.