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When you create your account for the first time, you will be asked to create a personal user name and password:

  • Must be at least 8 characters
  • Must contain at least 1 lower case character
  • Must contain at least 1 upper case character
  • Must contain at least 1 special character
  • Must contain at least 1 numeric character

After creating your user name and password, hit the button, “Create An Account”

For security purposes, you will receive a verification email, in which you will be asked to click on the first link, which is only active for one hour:

  • This will take you back to the login screen to re-enter your user name and password
  1. Go to www.arvesthomeloan.com, and click Log In in the upper right corner.

  2. The next screen to appear should be a login screen.
    Click the Forgot Password? link to begin the password reset process.

  3. The next screen will ask you for your username.
    After entering your username, click Send.

    If you do not know your username, reach out to your loan originator for assistance in recovering that username.

    NOTE: If you do not put in the correct username, you will receive the following message:

    Please enter a valid username.
    If this happens, navigate back to the previous screen, and enter the correct username.

  4. When successful, you’ll see a screen letting you know that you should be expecting mail.

  5. Go to the email account associated with the account you created. Within a few minutes you will receive an email with a subject line Password reset. Click the link in the email which was created specifically to reset this password. This will redirect you to a new website.

  6. The new website will ask you to answer your security question, then hit Next. This question was chosen by the applicant when their account was created. There are several possible questions, not just the example shown.

    NOTE: If you do not put in the correct answer, you will receive the following message:

    The answer you provided is incorrect.
    If this happens, delete the answer and try again.

  7. Once you answer correctly, you will come to a new screen asking you to enter your new password. The password will have to follow the password requirements, and cannot match a previously used password. When finished, hit Next.

    NOTE: If you enter a password that does not meet the minimum requirements, you will get the following message:

    New password does not meet requirements, please review the policy below.

    Be sure to create a password that meets the minimum requirements of the password policy. Also, be sure that there are no spaces before or after the password you have entered.

  8. After successfully changing your password, you will be redirected back to the login screen to log in with your new password. Once finished, hit Login.

    NOTE: If you enter the wrong password at any time during the login process, the following message will appear:

    Invalid username or password. Please try again.

    Please be sure to use the correct password when logging in.

  9. Once you successfully log in, you will be in the main screen of the Borrower Portal.

The account has not been tied to your login. Go back to your email and look for a request from your loan officer, usually one requesting e-consent or documents needed.

Click on the link inside of the email and sign in from there. It will ask for an authorization code. This should be the last 4 digits of your social security number. If this is still not working , please call (888) 721-6221 for assistance.

If you have not created an account, access the link provided in the email from your loan officer and create your personal account.

If you have created an account, and you are getting this message, please do not create a new account; call (888) 721-6221 for assistance.

Check to see if the verification email is in your spam folder. If not, call for assistance.

Close out your internet connection and start over by clicking on the link in the verification email and repeat the verification process.

If you have multiple loans on the same login:

  • When you log in to your application, in the upper right corner, click “manage my loans”
  • Toggle to “other loans”
  • Documents for that loan will now appear
  • You will now be able to accept e-consent and e-sign documents


You may have accepted e-consent on another borrower’s link:

  • Call (888) 721-6221 and we can verify the accounts and make the necessary corrections in the system
This is either a timeout or connection issue. Log back into your account and continue your application or submit. Remember to hit the “save” button periodically and watch for timeout messages.
Call (855) 997-6567 for assistance.
Call (888) 721-6221 for assistance.